18 Key Customer Service Metrics + How to Use Themģ. Automating Customer Service (Without Losing the Human Touch)Ģ. Support customers without an external helpdesk Try Hiverġ. It allows supervisors and managers to create, assign, and modify agent schedules, ensuring that the right number of representatives with the necessary skills are available to handle customer inquiries and support requests. It is a digital solution that replaces manual scheduling methods such as spreadsheets, calendars, or paper-based systems.Ĭustomer service scheduling software offers features and functionalities that enable organizations to efficiently manage and optimize their customer service workforce.
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